Privacy Policy

This Privacy Policy is available at any time from the footer of the Famille360 website.

1. Introduction

This Privacy Policy aims to inform users and professionals about how their personal data is collected, used and protected when using the Famille360 platform.

Famille360 places particular importance on protecting personal data and undertakes to process it with transparency, security and confidentiality, in accordance with applicable Swiss legislation (nFADP) and, where applicable, the General Data Protection Regulation (GDPR).

The data controller is Famille360, which can be contacted at: hello@famille360.ch

2. Data Collected

We only collect data necessary for the proper functioning of the platform.

Data provided directly by the user

Depending on how the platform is used, the following data may be collected: • first and last name • email address • password (encrypted and secured) • professional information (activity, description, services, expertise, contact details, opening hours, etc.) • phone number • photos, videos or content published on the platform • information submitted via contact forms

Data collected automatically

When using the site, certain technical data may be collected automatically: • IP address • browsing data • device and browser type • pages viewed • cookies and session data

3. Purpose of Data Collection

Personal data is used to: • create and manage user and professional accounts • enable connections between families and professionals • display professional profiles and published content • ensure the proper functioning and security of the platform • improve how the platform works and how users navigate it • respond to contact requests • send information, administrative or technical communications related to use of the platform • produce anonymised traffic statistics

4. Publication of Professional Information

Professionals registered on Famille360 accept that certain information relating to their activity may be publicly visible on the platform, including: • professional name • activity • description • professional contact details • website • social networks • published content

This information is published solely to enable families to discover and contact professionals on the platform.

5. Data Sharing

Personal data is neither sold nor transferred to third parties.

However, certain data may be accessible to technical service providers involved in operating the platform (hosting, maintenance, technical or analytics tools), solely within the scope of their assignments and subject to confidentiality.

Certain third-party services integrated into the platform (for example booking tools, videos, social networks or analytics) may also collect certain data in accordance with their own privacy policies.

6. Data Retention

Personal data is retained only for as long as necessary for the operation of the platform and the purposes described in this policy.

Users may request modification or deletion of their personal data at any time, subject to legal retention obligations.

If a professional account is deleted, certain data may be retained temporarily to comply with legal, administrative or security obligations.

7. Data Security

Famille360 implements reasonable technical and organisational measures to protect personal data against: • unauthorised access • data loss • unauthorised disclosure or modification • misuse

Despite these measures, no system can guarantee absolute security when transmitting data over the Internet.

8. Cookies

Famille360 uses cookies necessary for the proper functioning of the platform, in particular for: • user login and authentication • site security • remembering user preferences

Analytics or audience measurement cookies may also be used to improve how the platform works and how users navigate it.

Users may accept, refuse or configure certain cookies via the banner provided for this purpose or directly in their browser settings.

9. User Rights

In accordance with applicable legislation, each user has in particular the following rights: • right of access to their data • right to rectification • right to erasure • right to object • right to restriction of processing, where applicable

Where processing is based on consent, the user may withdraw that consent at any time.

Any request may be sent to: hello@famille360.ch

10. External Links

The platform may contain links to third-party sites (websites, social networks, external tools).

Famille360 is not responsible for the content or privacy practices of those external sites.

11. Changes to This Privacy Policy

This Privacy Policy may be amended at any time to reflect legal, technical or operational changes to the platform.

In the event of a material change, users will be informed by appropriate means.

12. Governing Law

This Privacy Policy is governed by Swiss law.